Repairs and Maintenance

If you rent a property managed by Ray White Kaikohe, report repairs as soon as you notice them. Early reporting helps protect the property and may prevent a small problem becoming more serious.

Is the repair urgent?

If there is an immediate risk to people or property, contact emergency services first where appropriate, then notify the property management team. Examples may include fire, serious flooding, exposed live electrical wiring or another situation presenting an immediate safety risk.

For loss of essential services or other urgent tenancy repairs, call Ray White Kaikohe on 09 401 0852 and follow any after-hours instructions provided for your tenancy.

How to report routine maintenance

Use the maintenance form below and provide:

• The rental property address
• Your name and contact details
• A clear description of the problem
• When you first noticed it
• Photos where they help explain the issue
• Any immediate steps taken to limit damage

Do not arrange non-urgent repairs or deduct costs from rent without written authorisation.

Access for contractors

A property manager or contractor may need access to inspect or complete the work. We will communicate with you about access and provide the notice required by the Residential Tenancies Act, except where a genuine emergency permits urgent entry.

Looking after the property

Tenants should keep the home reasonably clean, use fixtures appropriately and report damage or maintenance promptly. Landlords are responsible for maintaining the premises and meeting their legal obligations. Responsibility for a particular issue depends on its cause and the tenancy circumstances.

For current tenancy information, visit Tenancy Services guidance on repairs and damage.

Help the team understand the job

Describe the location and what you have observed, rather than trying to diagnose the cause. Include when the issue began, whether it has changed and whether anyone has already attended. Provide photos only when they can be taken safely. Do not approach exposed wiring, climb onto a roof or enter another unsafe area to gather information.

Give a suitable contact number and explain any practical access constraints, pets or property systems the team should know about. The manager can then discuss inspection or contractor access with you. Keep the report and follow-up messages together so the history is clear.

If the problem changes after reporting

Contact the team again if the situation becomes more urgent or further damage occurs. A routine form submission does not replace an urgent call or the emergency instructions for your tenancy. Tenancy Services’ current damage and repairs guidance explains prompt reporting, urgent work and the importance of reasonable attempts to contact the landlord first.

Use the maintenance form below for routine reporting. For urgent tenancy repairs, call 09 401 0852 and follow your supplied after-hours instructions.